Beauty Advisor - CHANEL Beaute, University Town Center CA- Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers rely on for beauty advice. You create personalized and inspiring shopping experiences that build customer confidence and drive sales. You offer product advice and demonstrations, provide tailored consultations that may include makeup application and skincare recommendations, and stay current on beauty products, innovations, and trends. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and achieving sales goals. The role includes maintaining a clean, organized, and shoppable counter and sales floor; keeping signage and pricing current; supporting merchandise moves; sharing loyalty-program benefits; and providing warm, collaborative service. Colleagues review sales goals, product arrivals, popular items, trends, and promotions, and work with teammates to deliver strong individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and availability requirements include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide personalized beauty consultations, product recommendations, demonstrations, and education, including makeup application and skincare recommendations as appropriate.
- Build customer relationships and a loyal client base through personalized service, consistent follow-up, and virtual outreach.
- Achieve and surpass daily sales goals through exceptional customer service and product knowledge.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues to serve customers and communities and support individual and store results.
- Follow through with customers by explaining loyalty benefits, ensuring they have what they need, and providing a sincere farewell.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
