Beauty Advisor - CHANEL Beaute, Biltmore Fashion Park - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized and inspiring shopping experiences that build customer confidence and drive sales. You offer expert advice, conduct product demonstrations, and provide tailored consultations, which may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You combine hospitality, product knowledge, and enthusiasm for beauty to help customers feel confident, cared for, and eager to return. The role also includes maintaining a clean, organized, and shoppable counter and sales floor, supporting colleagues, and learning about products, promotions, and trends.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to meet the physical requirements of the role, including talking, lifting, moving, standing, reaching, and using stairs or ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and create friendly, personalized conversations that build customer relationships.
- Provide beauty advice and tailored consultations, including product demonstrations, makeup application, and skincare recommendations as appropriate.
- Educate customers on beauty products, their benefits, and how to use them.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and surpass daily sales goals by delivering exceptional customer service.
- Promote customer loyalty, share loyalty program benefits, and acquire new customers by opening credit accounts.
- Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Review sales goals and stay informed about new arrivals, best-selling items, trends, and promotions.
- Support teammates through honest, caring, and collaborative service.
- Complete customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
