Beauty Advisor - CHANEL Beaute, Biltmore Fashion Park - Full Time

Macy's•Phoenix, AZ

2d•Onsite

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences while building customer confidence and driving sales. The role includes educating customers, offering product advice and demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Advisors stay current on products, innovations, and trends to recommend items suited to each customer’s needs and style. The position focuses on developing lasting customer relationships through proactive follow-up, virtual outreach, and personalized service. Advisors work toward sales goals while providing genuine hospitality and maintaining a welcoming, organized, and shoppable sales floor. Daily work includes learning about new arrivals, bestsellers, promotions, and trends; maintaining counters, signage, and pricing; supporting merchandise moves; and sharing loyalty benefits. Colleagues collaborate with one another and continually learn to improve individual and store results. This is a full-time role at Macy’s CHANEL Beaute counter in Biltmore Fashion Park. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and process register transactions.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology.

Responsibilities

Create personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and educating customers about beauty products and their benefits.
Provide expert beauty advice, product demonstrations, makeup application, and skincare recommendations as appropriate.
Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and maintain current product knowledge through training and vendor education.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
Welcome customers, create friendly and personal conversations, and finish each interaction with a sincere thank-you.
Support teammates through honesty, care, and collaboration, and continue learning to improve individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice