About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized, inspiring shopping experiences that build confidence and drive sales through product education, demonstrations, makeup application, skincare recommendations, and tailored consultations. You use product knowledge and awareness of current trends to recommend items and innovations suited to each customer. You build lasting client relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You help keep the counter and sales floor clean, organized, and shoppable; stay informed about sales goals, arrivals, top sellers, promotions, and trends; and work collaboratively with colleagues to serve customers and achieve individual and store results. This is a part-time role at Macy’s Rockaway Town Square. Part-time colleagues are typically scheduled 12–24 hours per week, with weekend shifts required. Hours depend on business needs and colleague availability.

Requirements

  • At least 1 year of customer service or selling experience.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.

Responsibilities

  • Provide personalized beauty consultations, product recommendations, demonstrations, makeup application, and skincare advice.
  • Build customer relationships and loyalty through personalized service, follow-up, and virtual outreach.
  • Meet and surpass daily sales goals by delivering exceptional service.
  • Acquire new customers by opening credit accounts and explaining loyalty benefits.
  • Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
  • Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
  • Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
  • Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
  • Support colleagues through honest, caring, and collaborative teamwork.
  • Close customer interactions by sharing loyalty benefits, ensuring customers have what they need, and offering a sincere thank-you.

Benefits

  • Competitive pay and benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off.
  • Eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups.
  • Volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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