Seasonal Beauty Advisor - Estee Lauder, Biltmore Fashion Park

Macy's • Phoenix, AZ

2d

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide product advice, demonstrations, and tailored consultations, which may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You also build and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals.

The role includes preparing the sales floor for customers, reviewing sales goals and product updates, and maintaining an organized, shoppable counter and sales floor. Beauty Advisors refresh signage and pricing, assist with merchandise moves, promote loyalty benefits, and help customers complete their shopping experience. Colleagues support one another through honest, caring collaboration and work to improve daily and achieve individual and store results.

Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. The position requires talking, lifting, moving, standing, reaching, and other physical activities, as well as frequent use of computers and other technology.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and process register transactions.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology.

Responsibilities

• Welcome customers and create friendly, personalized conversations that build lasting customer relationships.
• Provide beauty advice and personalized consultations, demonstrate product application, and educate customers about beauty products and their benefits and use.
• Recommend products and innovations suited to customers’ needs and style, and stay informed about beauty trends, new arrivals, promotions, and top-selling items.
• Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
• Achieve sales goals by providing exceptional customer service and participating in sales events.
• Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
• Promote loyalty program benefits and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use clienteling tools to promote offers and product launches, and use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Review sales goals and product information, and participate in ongoing training and vendor education.
• Support colleagues through honest, caring collaboration and contribute to individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed