Seasonal Beauty Advisor - Estee Lauder, Fresno Fashion Fair

Macy's•Fresno, CA

2d•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences. You provide product advice, demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items that suit their needs and style. You build lasting client relationships through follow-up, virtual outreach, and personalized service while working to exceed expectations and achieve sales goals. You help keep the counter and sales floor clean, organized, and shoppable, and stay informed about sales goals, new arrivals, popular items, trends, and promotions. You offer warm, attentive service, maintain signage and pricing, support merchandise moves, promote loyalty benefits, and collaborate with colleagues to deliver strong customer and store results. This is a seasonal role at Macy’s Fresno Fashion Fair. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, handheld equipment, and a cash register.

Responsibilities

Create personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and educating customers about beauty products and their benefits.
Provide beauty advice and tailored consultations, which may include makeup application and skincare recommendations.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay current through training and vendor education.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Work collaboratively with colleagues to serve customers and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice