Seasonal Beauty Advisor - Estee Lauder, Biltmore Fashion Park
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations that may include makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. The role combines genuine hospitality, product knowledge, and enthusiasm for beauty to help customers feel confident and cared for. Colleagues prepare the sales floor, review sales goals and product information, welcome and assist customers, maintain an organized and shoppable counter and sales floor, refresh signage and pricing, support merchandise moves, promote loyalty benefits, and collaborate with teammates. Availability must include days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. At least one year of customer service or selling experience is required.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide personalized beauty consultations, product recommendations, demonstrations, makeup application, and skincare guidance.
- Build customer relationships and a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Stay current on beauty products, trends, new arrivals, promotions, product launches, and vendor education.
- Achieve daily sales goals by delivering exceptional customer service and promoting products and offers.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use clienteling tools, point-of-sale technology, and digital tools to support outreach and transactions.
- Maintain a clean, organized, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
- Welcome customers, create friendly personal conversations, and provide a sincere and complete checkout experience.
- Review sales goals and product information and participate in ongoing training and sales events.
- Collaborate with and support colleagues to serve customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
