Beauty Advisor - Clinique, Springfield PA- Full Time

Macy's • Springfield, DE

5d • Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You provide personalized, inspiring shopping experiences by sharing product knowledge, offering recommendations, demonstrating products, and providing tailored consultations that may include makeup application and skincare advice. You build lasting customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and achieve sales goals.

You help prepare the sales floor by keeping the counter and merchandise organized and shoppable, refreshing signage and pricing, and assisting with merchandise moves. You stay informed about new arrivals, top-selling items, trends, and promotions, and provide warm, attentive service throughout each customer interaction. The role also involves promoting loyalty benefits, acquiring customers by opening credit accounts, participating in sales events, and using point-of-sale technology and digital tools.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays. It also involves frequent standing and movement, lifting, reaching, and using computers and other technology.

Macy’s offers a dynamic, inclusive work environment, competitive pay, health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit reviews, and an Employee Assistance Program with mental health counseling and legal and financial advice.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to build customer relationships, uncover customer needs, demonstrate product application, and educate customers about beauty products.
• Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology necessary to perform job functions.

Responsibilities

• Provide personalized beauty consultations, product recommendations, demonstrations, and education about product use and benefits.
• Build customer relationships and develop a loyal client base through consistent follow-up, virtual outreach, and personalized service.
• Meet and surpass daily sales goals by delivering exceptional customer service.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
• Stay current on new arrivals, top-selling products, beauty trends, promotions, and product launches through ongoing training and vendor education.
• Use clienteling tools to promote offers and product launches, and participate in sales events.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Collaborate with colleagues to support one another and serve customers and communities.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed