About The Position

The Beauty Advisor drives sales and delivers a positive customer experience by providing excellent service, building client relationships, performing product applications, and offering customized recommendations. The role calls for genuine enthusiasm for the beauty and fragrance industry, competitive drive, and confidence in a fast-paced commission environment. This is an hourly position. The Beauty Advisor builds customer loyalty through personalized consultations, clienteling tools, and recommendations tailored to customer needs and preferences. The role also supports sales and store operations through promotions, customer outreach, merchandising, replenishment, fulfillment, asset protection, and adherence to product protection and safety standards. Advisors use selling tools, digital devices, and brand training resources to provide a seamless omnichannel experience and continually develop product knowledge, selling behaviors, artistry skills, and awareness of beauty trends. This position contributes to a positive store culture by building relationships with teammates, vendors, customers, and the community, sharing knowledge, and celebrating achievements. Advisors must be adaptable, able to work with minimal supervision, and available for a flexible schedule that may include nights, weekends, and holidays.

Requirements

  • Dedication to customer service and a drive to achieve store objectives.
  • Skills and experience to perform in the role and a commitment to continuous learning.
  • Ability to take ownership of assigned tasks and contribute to store success.
  • Self-directed work style and ability to work with minimal supervision in a deadline-driven environment.
  • Excellent communication skills.
  • Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
  • Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
  • Ability to regularly move around all store areas and remain accessible to customers.
  • Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.
  • Comfort with and enjoyment of assisting customers with makeup application and skincare services.
  • Maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses when required by applicable state and local regulatory boards.

Responsibilities

  • Take ownership, demonstrate accountability and initiative, and work toward store objectives and personal and store key metrics.
  • Create memorable store experiences by building genuine relationships with team members, vendors, customers, and the community.
  • Build customer loyalty through excellent service, personalized consultations, clienteling tools, and recommendations suited to client needs and preferences.
  • Execute promotions, special events, and customer outreach to maximize performance and drive sales.
  • Use selling tools and digital devices to provide an omnichannel experience and communicate confidently about inventory, assortment, and product details.
  • Use training tools and brand resources, incorporate feedback, and develop product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends.
  • Encourage repeat client interactions by serving as a knowledgeable and trusted resource.
  • Merchandise and replenish products in a timely manner and maintain visual merchandising, signing, and beauty hygiene standards in line with vendor and company directives.
  • Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
  • Adapt to changing circumstances and assist with other selling and store operations tasks as assigned.
  • Support store fulfillment and asset protection initiatives by accurately and efficiently completing omni and operations processes, maintaining product protection standards, and following safety guidelines.
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