Beauty Advisor - Clinique, Springfield PA- Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations that may include makeup application and skincare recommendations, and guidance on products and trends. You build lasting client relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and achieving sales goals. The role combines hospitality, product knowledge, and a passion for beauty to help customers feel confident, cared for, and excited to return. Colleagues prepare the sales floor, review goals and product information, engage customers, maintain a clean and shoppable counter and sales floor, update signage and pricing, assist with merchandise moves, share loyalty program benefits, and support teammates. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to reach, including above eye level, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Create personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining the benefits and use of beauty products.
- Provide expert beauty advice and tailored consultations, including makeup application and skincare recommendations as appropriate.
- Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and surpass daily sales goals through exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
- Maintain an organized and shoppable counter and sales floor, refresh signage and pricing, and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Provide a warm welcome and build customer relationships through friendly, personal conversations.
- Support teammates with honesty, care, and collaboration.
- Maintain regular, dependable attendance and punctuality.
- Perform physical tasks including talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
