Seasonal Beauty Advisor - Lancome, Willow Grove Park
About The Position
The Beauty Advisor, also known as a Cosmetic Sales Colleague, serves as a beauty expert and trusted resource for customers. The role creates personalized shopping experiences through product advice, demonstrations, consultations, makeup application, and skincare recommendations. The advisor keeps current with beauty products, innovations, and trends, and helps customers find items suited to their needs and style. The position focuses on building customer relationships and a loyal client base through follow-up, virtual outreach, and personalized service, while achieving sales goals. Advisors help maintain a clean, organized, and shoppable counter and sales floor; stay informed about sales goals, new arrivals, promotions, and trends; and use Macy’s Loyalty program and digital tools to support customer engagement and sales. The role is seasonal and requires flexible availability, including weekends and holidays.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to deliver personalized beauty experiences, build customer relationships, uncover customer needs, demonstrate product application, and educate customers about beauty products.
- Ability to maintain an organized, shoppable space, use clienteling tools, participate in sales events, and stay current through training and vendor education.
- Ability to meet and surpass daily sales goals and acquire new customers through credit account applications and loyalty program promotion.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide personalized beauty consultations, product advice, demonstrations, makeup application, and skincare recommendations.
- Build and manage customer relationships and a loyal client base through follow-up, virtual outreach, and personalized service.
- Achieve and exceed daily sales goals by delivering exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product knowledge through training and vendor education.
- Use clienteling tools to promote offers and product launches and participate in sales events.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Provide a warm, welcoming customer experience and collaborate with colleagues to support customers and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
