Beauty Advisor - Lancome, Salinas Northridge - Full Time
About The Position
The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role includes offering product advice, demonstrations, makeup application, and skincare recommendations, while staying current on beauty trends and product innovations. The advisor develops lasting customer relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. Beauty Advisors help maintain a clean, organized, and shoppable sales floor; review sales goals, product arrivals, and promotions; and provide warm, attentive service. They share loyalty program benefits, support colleagues, and continually develop their product knowledge and sales skills. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to deliver personalized beauty experiences, build customer relationships, identify customer needs, demonstrate product application, and educate customers about beauty products.
- Ability to drive sales and client loyalty while maintaining an organized and shoppable space.
- Ability to effectively use point-of-sale technology and digital tools.
Responsibilities
- Offer personalized beauty consultations, product recommendations, demonstrations, makeup application, and skincare advice.
- Educate customers about beauty products, their benefits, and how to use them.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and surpass daily sales goals by delivering exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support colleagues through honest, caring, and collaborative teamwork.
- Review sales goals, new arrivals, top-selling products, trends, and promotions to prepare for customer engagement.
- Provide a warm welcome, build customer relationships, and conclude interactions with a sincere thank-you.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
