Beauty Advisor - Lancome, Salinas Northridge - Full Time

Macy's • Salinas, CA

4d

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty products and advice. You create personalized, inspiring shopping experiences that build confidence and drive sales. You offer expert advice, product demonstrations, tailored consultations that may include makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style.

You build lasting customer relationships and grow a loyal client base through consistent follow-up, virtual outreach, and personalized service. You combine hospitality, product knowledge, and a passion for beauty to exceed customer expectations and sales goals.

The role includes preparing and maintaining the sales floor and beauty counter, learning about new products, best sellers, trends, and promotions, and assisting customers throughout their shopping experience. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions.
• Ability to stand for at least two consecutive hours and perform frequent movement, reaching, and other physical tasks.
• Ability to lift at least 25 pounds and to stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Create personalized beauty experiences by building customer relationships and identifying customer needs.
• Demonstrate product application and educate customers about beauty product benefits and use.
• Provide beauty advice, makeup application, and skincare recommendations as appropriate.
• Grow and manage a loyal client base through follow-up, virtual outreach, and personalized service.
• Meet and exceed daily sales goals by providing exceptional customer service.
• Maintain an organized, clean, and shoppable sales floor and beauty counter; refresh signage and pricing and assist with merchandise moves as needed.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Support colleagues through honest, caring, and collaborative teamwork.
• Thank customers and help ensure they have everything they need before leaving.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed