Seasonal Beauty Advisor - Estee Lauder, North East

Macy's • Hurst, TX

2d

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences for customers. The role combines product education, beauty advice, demonstrations, tailored consultations that may include makeup application and skincare recommendations, and sales support. Advisors stay informed about products, innovations, trends, and promotions, and build lasting client relationships through follow-up, virtual outreach, and personalized service. They work to exceed customer expectations and sales goals while helping customers feel confident and cared for.

Daily work includes preparing and maintaining a clean, organized, shoppable sales floor and counter; reviewing sales goals and learning about new products and promotions; welcoming customers and developing personal customer relationships; maintaining signage and pricing; and assisting with merchandise moves. Advisors share loyalty program benefits, thank customers, and collaborate with colleagues to support customer and store results. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. Flexible availability for days, evenings, weekends, and holidays is required. The position requires at least one year of customer service or selling experience and involves standing, moving, lifting, reaching, and using point-of-sale and other digital equipment.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to deliver personalized beauty experiences, build customer relationships, identify needs, demonstrate product application, and educate customers about beauty products.
• Ability to drive sales and client loyalty and meet sales goals.
• Ability to effectively use point-of-sale technology and digital tools.
• Ability to talk, lift, move, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining beauty products and their benefits and use.
• Offer beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
• Use product knowledge and awareness of trends to introduce customers to suitable products and innovations.
• Grow and manage a loyal client base through follow-up, virtual outreach, and personalized service.
• Meet and exceed sales goals by delivering exceptional customer service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
• Review sales goals and keep up to date on new arrivals, top-selling items, trends, promotions, and product information.
• Use clienteling tools to promote offers and product launches, participate in sales events, and take part in ongoing training and vendor education.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed