Beauty Advisor - Clinique, Alderwood - Full Time
About The Position
As a Cosmetic Sales colleague, also known as a Beauty Advisor, you support customers’ beauty needs and drive sales. You serve as a product educator and beauty enthusiast, helping customers feel beautiful and confident while building a client base and nurturing strong client relationships to meet sales goals. The role includes customer consultations, applying makeup and other products, and communicating with customers in person, virtually, and by phone. You use product knowledge and selling ideas to provide personalized guidance and help customers discover products that suit their needs. This full-time position is at Macy’s Alderwood location and is focused on the Clinique beauty line. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.
Requirements
- At least 1 year of customer service or selling experience.
- Good understanding of beauty products and the ability to provide expert customer guidance.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in sales events.
- Ability to use point-of-sale technology and applications to support sales and order fulfillment.
- Self-motivation to maintain knowledge of beauty products and trends and stay current with training.
- Ability to demonstrate makeup and other beauty products through customer application.
- Proficiency in vendor product lines and beauty trends.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
- Ability to resolve customer problems constructively and use sound judgment in ambiguous situations.
- Passion for the beauty industry and ability to provide outstanding customer care.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to stand and walk for prolonged periods; frequently use computers and handheld electronic equipment; reach above eye level; crouch, kneel, stoop, and climb a ladder; and lift and move items weighing up to 25 pounds.
Nice To Haves
- Previous cosmetic or fragrance sales experience.
Responsibilities
- Greet customers in a friendly and helpful manner.
- Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
- Build customer relationships by introducing beauty products and identifying customers’ needs.
- Demonstrate and teach the use of beauty products by applying them on customers.
- Maintain proper display, organization, storage, and restocking of inventory.
- Use the clientele program to connect with customers, achieve sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
- Participate in pre-selling and sales-boosting events to increase sales and meet personal sales targets.
- Stay current with training through Macy’s educational resources, including vendor and virtual training as requested.
- Merchandise new arrivals, process damages and testers, and select merchandise for return to vendors.
- Use point-of-sale technology and applications to support sales and fulfill customer orders.
- Follow hygiene standards and asset-protection control and compliance procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Collaborate with the Beauty team to drive sales and deliver a positive customer experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
