Seasonal Beauty Advisor - Lancome, Irving Mall

Macy's•Irving, TX

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring customer experiences while driving sales. The role involves offering beauty advice, demonstrating products, conducting tailored consultations that may include makeup application and skincare recommendations, and staying current on products, innovations, and trends. The Beauty Advisor builds and manages lasting customer relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying current on trends and promotions. They welcome customers, maintain an organized and shoppable counter and sales floor, refresh signage and pricing, and assist with merchandise moves. They share loyalty program benefits, help customers complete their purchases, and support teammates through honest, caring collaboration. This seasonal position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. The physical demands include standing, moving, lifting, reaching, and using computers and other technology to perform job functions.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and to process register transactions.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology as needed to perform job functions.

Responsibilities

Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and educating customers about beauty products.
Offer product advice and tailored consultations, which may include makeup application and skincare recommendations.
Build and manage a loyal customer base through consistent follow-up, virtual outreach, and personalized service.
Achieve daily sales goals and drive customer loyalty by providing exceptional service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, product launches, and training.
Participate in sales events and use clienteling tools to promote offers and product launches.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support colleagues through honest, caring, and collaborative teamwork.
Finish customer interactions by sharing loyalty benefits, ensuring customers have what they need, thanking them, and offering assistance with their package.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice