Seasonal Beauty Advisor - Lancome, Lynnhaven Mall

Macy's•Virginia Beach, VA

6h•$15 - $22•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You provide a personalized and inspiring shopping experience that builds confidence and drives sales. This includes offering expert product advice, conducting demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style. You build lasting client relationships and grow and manage a loyal client base through follow-up, virtual outreach, and personalized service. You also support the sales floor by maintaining an organized, shoppable space, keeping signage and pricing current, and assisting with merchandise moves. You share loyalty program benefits, help customers complete their purchases, and work collaboratively with colleagues to achieve sales goals and deliver a welcoming customer experience. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to deliver personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining product benefits and use.
Ability to effectively use point-of-sale technology and digital tools.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Offer beauty advice, conduct product demonstrations, and provide tailored consultations, including makeup application and skincare recommendations.
Build and manage client relationships through consistent follow-up, virtual outreach, and personalized service.
Stay current on product knowledge, beauty trends, new arrivals, promotions, and product launches.
Meet and surpass daily sales goals by delivering exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use clienteling tools, participate in sales events, and promote offers and product launches.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support colleagues through honesty, care, and collaboration, and learn from others to improve individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice