Seasonal Beauty Advisor - Lancome, La Plaza Mall

Macy's•McAllen, TX

14h•$15 - $22•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You educate customers, provide product advice and demonstrations, and offer tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to suitable products and innovations. You also build and manage customer relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. The role combines hospitality, beauty expertise, and sales. Daily work includes preparing the sales floor, learning about new arrivals, products, promotions, and trends, welcoming and assisting customers, maintaining the counter and sales floor, refreshing signage and pricing, and helping with merchandise moves. Colleagues promote loyalty benefits, ensure customers have what they need, and collaborate with teammates to achieve individual and store results. This is a seasonal position at Macy’s La Plaza Mall. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week, but does not specify the schedule for this position.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Create personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining the benefits and use of beauty products.
Provide beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
Stay informed about products, new arrivals, top-selling items, trends, promotions, and product launches.
Build customer loyalty through consistent follow-up, virtual outreach, personalized service, and clienteling tools.
Meet and surpass sales goals by delivering exceptional customer service.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
Participate in sales events and ongoing training and vendor education.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Promote loyalty program benefits, ensure customers have what they need, and provide a sincere closing thank-you.
Collaborate with colleagues and support a positive, inclusive service environment.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice