Seasonal Beauty Advisor - Lancome, Wheaton Plaza

Macy's•Wheaton, MD

3d•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert for customers seeking beauty products and advice. You create personalized, inspiring shopping experiences by offering product guidance and demonstrations, tailored consultations, makeup application, and skincare recommendations. You use your product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style. You build and manage lasting customer relationships through follow-up, virtual outreach, and personalized service, while working to exceed customer expectations and sales goals. You also help maintain a clean, organized, and shoppable counter and sales floor; keep signage and pricing current; and assist with merchandise moves. The role involves supporting colleagues, promoting loyalty benefits, and providing a welcoming customer experience. This is a seasonal position at Macy’s Wheaton Plaza. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Deliver personalized beauty experiences by building customer relationships, uncovering needs, demonstrating product application, and explaining beauty products and their benefits.
Provide product advice and tailored consultations, which may include makeup application and skincare recommendations.
Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay current through training and vendor education.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Support colleagues with honesty, care, and collaboration.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice