Beach Club Manager - La Concha Resort

The Condado Collection

9d•Onsite

About The Position

The Beach Club Manager oversees the daily operations of the Beach Club at La Concha Resort, ensuring seamless service, exceptional guest experiences, and compliance with brand standards. The role leads Beach Club and food-and-beverage staff, including recruitment, onboarding, scheduling, coaching, training, and performance management, while fostering a collaborative and accountable team culture. The manager addresses guest concerns, builds guest relationships, and oversees service from arrival through departure. Responsibilities also include managing vendors and purchasing, maintaining staffing and productivity, monitoring guest satisfaction and operational performance, ensuring food safety and regulatory compliance, coordinating maintenance and cleanliness, and collaborating across departments to support outlet performance and revenue initiatives. The role requires staying current with hospitality, food-and-beverage, pool, beach club, and lifestyle trends. The Condado Collection describes itself as an equal opportunity employer committed to a diverse workforce and an inclusive, people-first culture.

Requirements

Strong hospitality orientation and a guest-first mindset.
At least 4 years of proven food-and-beverage management experience, including leadership in a managerial role.
Proficiency in food planning and preparation, purchasing, sanitation, safety, company policies, personnel management, recordkeeping, and reporting.
Strong leadership and interpersonal skills, including the ability to motivate, inspire, and develop a diverse team.
Excellent communication, decision-making, and problem-solving skills.
Knowledge of industry trends, culinary techniques, and beverage programs, including wine, spirits, mixology, and beverage pairings.
Ability to manage pressure, multitask, and coordinate multiple operational demands while providing effective solutions.
Availability to work flexible schedules, including evenings, weekends, and holidays.
Fluency in both Spanish and English.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

Responsibilities

Manage the overall daily operations of the Beach Club, ensuring seamless service, exceptional guest experiences, and compliance with brand standards.
Maintain compliance with food safety, sanitation, and liquor control regulations.
Ensure guest touchpoints, including menus, collateral, ambiance, and atmosphere, meet brand and quality standards.
Lead recruitment, hiring, onboarding, scheduling, and performance management of Beach Club and food-and-beverage staff.
Provide ongoing coaching, feedback, and training to improve service excellence and employee capability.
Foster a positive, collaborative, and motivating team culture that encourages empowerment and accountability.
Address guest concerns promptly and model service culture and hospitality standards.
Build guest relationships through proactive engagement, feedback collection, and service recovery.
Manage vendor relationships, negotiate contracts, and optimize purchasing for cost efficiency and product quality.
Maintain staffing levels aligned with operational needs and financial goals.
Monitor employee productivity and establish performance expectations and operational guidelines.
Analyze guest satisfaction scores, comment cards, and operational metrics to drive continuous improvement.
Ensure adherence to food-and-beverage policies, procedures, and brand standards across outlets.
Coordinate maintenance, equipment functionality, and cleanliness across food-and-beverage areas.
Oversee service delivery from guest entry to departure, ensuring timeliness, accuracy, and fulfillment of special requests.
Collaborate with Sales, Events, Marketing, and other departments to maximize outlet performance, promote offerings, and support revenue-generating initiatives.
Evaluate information, resolve issues, and improve operational outcomes using problem-solving skills.
Stay current on hospitality, food-and-beverage, pool, beach club, and lifestyle trends, best practices, and competitive offerings.