Beach Club Manager - La Concha Resort

The Condado Collection

9d•Onsite

About The Position

The Beach Club Manager oversees the daily operations of the Beach Club and related Food and Beverage (F&B) service areas at La Concha Resort. The role ensures efficient, consistent service, exceptional guest experiences, and compliance with brand standards and applicable food safety, sanitation, and alcohol-control regulations. The manager leads and develops the Beach Club and F&B team, manages staffing and performance, addresses guest concerns, coordinates suppliers and purchasing, and supports operational and financial goals. The position also works with Sales, Events, Marketing, and other departments to improve outlet performance and promote revenue-generating initiatives. The employer describes La Concha Resort as a luxury modern resort in Condado, Puerto Rico, and The Condado Collection as an equal-opportunity employer committed to a diverse, inclusive, and people-centered culture.

Requirements

Strong service orientation and a guest-experience-focused attitude.
Bachelor’s degree in Hotel Management, Business Administration, or a related field preferred.
Solid knowledge of restaurant operations, including food planning and preparation, purchasing, sanitation, safety, internal policy compliance, personnel management, recordkeeping, and report preparation.
At least 4 years of proven Food and Beverage management experience, including prior management experience.
Excellent leadership and interpersonal skills, with the ability to motivate, inspire, and develop a diverse team.
Strong communication, decision-making, and problem-solving skills.
Current knowledge of industry trends, culinary techniques, and beverage programs, including wines, spirits, mixology, and pairings.
Ability to work under pressure, manage multiple tasks, and coordinate several operational needs simultaneously while providing effective solutions.
Availability to work flexible schedules, including nights, weekends, and holidays.
Fully bilingual in Spanish and English.

Nice To Haves

Bachelor’s degree in Hotel Management, Business Administration, or a related field.

Responsibilities

Oversee daily Beach Club operations to ensure efficient and consistent service, exceptional guest experiences, and compliance with brand standards.
Maintain strict compliance with food safety, sanitation, and alcoholic-beverage control regulations.
Ensure guest touchpoints—including menus, promotional materials, décor, and atmosphere—meet quality and brand standards.
Lead recruitment, selection, hiring, onboarding, scheduling, and performance management for Beach Club and F&B personnel.
Provide ongoing coaching, feedback, and training to improve service and develop the team.
Foster a positive, collaborative, motivating work culture that promotes empowerment, accountability, and belonging.
Address guest concerns promptly and effectively while modeling the service culture and hospitality standards.
Build strong guest relationships through proactive interaction, feedback collection, and effective service recovery.
Manage supplier relationships, negotiate contracts, and optimize purchasing for cost efficiency and product quality.
Maintain staffing levels suited to operational needs and financial objectives.
Monitor employee productivity and establish clear performance expectations, operational guidelines, and standards.
Promote continuous improvement by analyzing guest satisfaction levels, comment cards, and operational metrics.
Ensure compliance with F&B policies, procedures, and brand standards across service outlets.
Coordinate maintenance, proper equipment operation, and cleanliness of all F&B areas.
Oversee service from guest arrival through departure, ensuring timeliness, accuracy, and fulfillment of special requests.
Collaborate with Sales, Events, Marketing, and other departments to maximize outlet performance, promote special offers, and support revenue-generating initiatives.
Use analysis and problem-solving skills to assess situations, resolve issues, and improve operational results.
Keep up to date with hospitality, F&B, pool, beach club, and lifestyle trends, best practices, and competitors’ offerings to improve guest experience and operational performance.