Beach Club Manager - La Concha Resort

The Condado Collection•San Juan,

10d•Onsite

About The Position

The Beach Club Manager oversees the daily operations of the Beach Club at La Concha Resort in Condado, Puerto Rico. The role is responsible for seamless service, exceptional guest experiences, compliance with brand standards and regulations, and the performance of Beach Club and food-and-beverage staff. The manager leads recruitment, onboarding, scheduling, coaching, training, and performance management while fostering an accountable and collaborative team culture. The position manages guest relationships and service recovery, vendor partnerships and purchasing, staffing levels, operational metrics, and continuous improvement. It coordinates maintenance, equipment functionality, and cleanliness across food-and-beverage areas; collaborates with Sales, Events, Marketing, and other departments on outlet performance and revenue-generating initiatives; and keeps current with hospitality, food-and-beverage, pool, beach-club, and lifestyle trends. The role requires a guest-first orientation, at least four years of food-and-beverage management experience including managerial leadership, and fluency in Spanish and English. A relevant bachelor's degree is preferred.

Requirements

Minimum of 4 years of proven food-and-beverage management experience, including leadership in a managerial role.
Strong hospitality orientation and a guest-first mindset.
Proficiency in restaurant functions, including food planning and preparation, purchasing, sanitation, safety, company policies, personnel management, recordkeeping, and reporting.
Strong leadership and interpersonal skills, including the ability to motivate, inspire, and develop a diverse team.
Excellent communication, decision-making, and problem-solving skills.
Knowledge of industry trends, culinary techniques, and beverage programs, including wine, spirits, mixology, and beverage pairings.
Ability to manage pressure, multitask, and coordinate multiple operational demands while providing effective solutions.
Availability to work flexible schedules, including evenings, weekends, and holidays.
Fully bilingual in Spanish and English.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Responsibilities

Manage daily Beach Club operations to ensure seamless service, exceptional guest experiences, and compliance with brand standards.
Maintain compliance with food safety, sanitation, and liquor control regulations.
Ensure menus, collateral, ambiance, atmosphere, and other guest touchpoints meet brand and quality standards.
Lead recruitment, hiring, onboarding, scheduling, and performance management for Beach Club and food-and-beverage staff.
Provide coaching, feedback, and training to improve service and employee capabilities.
Foster a positive, collaborative team culture that promotes empowerment and accountability.
Address guest concerns promptly and model hospitality and service standards.
Build guest relationships through proactive engagement, feedback collection, and service recovery.
Manage vendor relationships, negotiate contracts, and optimize purchasing for cost efficiency and product quality.
Maintain staffing levels aligned with operational needs and financial goals.
Monitor employee productivity and establish performance expectations and operational guidelines.
Analyze guest satisfaction scores, comment cards, and operational metrics to drive continuous improvement.
Ensure food-and-beverage policies, procedures, and brand standards are followed across outlets.
Coordinate maintenance, equipment functionality, and cleanliness across food-and-beverage areas.
Oversee service from guest entry through departure, ensuring timeliness, accuracy, and fulfillment of special requests.
Collaborate with Sales, Events, Marketing, and other departments to improve outlet performance, promote offerings, and support revenue-generating initiatives.
Evaluate information, resolve issues, and improve operational outcomes using problem-solving skills.
Keep current with hospitality, food-and-beverage, pool, beach-club, and lifestyle trends, best practices, and competitive offerings.