BDC Administator

Lithia & Driveway•Maplewood, MN

About The Position

The BDC Service Coordinator supports dealership Service departments by helping keep operations organized and customers satisfied. The role communicates with customers through phone, email, and online platforms to schedule appointments and follow up, maintains the customer database, stays current on Audi product information, promotions, and pricing, and coordinates schedules. The position also helps convert leads into loyal customers through positive, helpful service. This is an hourly position with an hourly rate of $18.00 and eligibility for short- and/or long-term incentives. Actual pay may vary based on skills, experience, job-related knowledge, and physical location, with final compensation established during the interview process in accordance with applicable pay equity and transparency laws. The employer offers a benefits package supporting employees and their families. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions. The employer is committed to equal employment opportunity and considers qualified applicants regardless of criminal histories, consistent with legal requirements.

Requirements

High school graduate or equivalent.
At least 18 years old.
Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Ability to type efficiently.
Ability to use mathematics to solve problems.
Basic computer skills.

Responsibilities

Connect with customers by phone, email, and online platforms to schedule appointments and follow up.
Maintain and organize the customer database.
Stay up to date on Audi product information, promotions, and pricing.
Help convert leads into loyal customers through positive and helpful service.
Coordinate schedules and support smooth operations.