BDC Representative

Dave White Chevrolet•Sylvania, OH

15h

About The Position

Dave White Chevrolet is seeking an energetic, customer-focused Service Business Development Center (BDC) Representative in Sylvania, Ohio. The representative is a key point of contact for service customers, helping create a positive customer experience while supporting customer retention and service appointment volume. The role involves handling inbound and outbound calls, scheduling and confirming appointments, following up with customers, answering basic service questions, and keeping the service schedule productive. The representative documents customer concerns and interactions, coordinates with service advisors, parts staff, and management, and uses dealership CRM, scheduling, and communication systems throughout the day. Success is assessed through customer experience and results, including appointment volume and show rate, call activity, follow-up completion, schedule utilization, declined-service recovery, information accuracy, and customer satisfaction. The position offers ongoing training and opportunities for advancement within the automotive industry.

Requirements

Strong verbal and written communication skills.
Comfort with making a high volume of inbound and outbound customer calls.
Strong computer and typing skills.
Ability to learn multiple dealership software systems.
Strong organization and attention to detail.
Ability to multitask in a fast-paced environment.
Positive attitude and willingness to be coached.
Goal-oriented and motivated by performance.
Dependable and punctual.
Ability to work effectively as part of a team.
Valid driver's license.
Willingness to submit to a pre-employment background check and drug screen.

Nice To Haves

Previous customer service, call center, BDC, scheduling, or automotive experience is preferred.

Responsibilities

Answer incoming service calls and help customers schedule service appointments.
Make outbound calls to existing customers to generate service appointments.
Schedule appointments accurately according to customer needs and service department capacity.
Maintain and help maximize the daily service appointment schedule.
Contact customers about recommended or previously declined maintenance and repairs.
Follow up with customers who missed or canceled appointments.
Confirm upcoming appointments and help reduce no-shows.
Answer basic questions about maintenance, service needs, dealership hours, transportation options, and the service process.
Document customer concerns and appointment information so service advisors and technicians are prepared for customer arrivals.
Coordinate with service advisors, the parts department, and management on returning repairs or appointments requiring parts.
Consistently use dealership CRM, scheduling, and communication systems.
Maintain accurate customer information and detailed notes on customer interactions.
Participate in outbound service campaigns, recalls, maintenance reminders, and other customer-retention initiatives.
Maintain a professional, positive, customer-focused attitude during every interaction.
Work with service management to achieve departmental appointment and customer-retention goals.