Service Administator

Matsuura Machinery USA, Inc. • Saint Paul, MN

10d • $24 - $32 • Onsite

About The Position

The Service Administrator is responsible for supporting the daily operations of the Service Department by managing customer service inquiries, coordinating case intake and follow-up activities, maintaining accurate records in Salesforce, and providing operational reporting and administrative support. This role serves as a key point of contact for service-related communications and helps ensure timely case resolution, efficient department processes, and a high level of customer satisfaction.

Requirements

• Motivated self-starter, team player able to manage multiple projects simultaneously
• Microsoft Office products knowledge required
• Candidate must be able to meet the physical requirements of the job
• Candidate must pass a criminal background check and drug test

Nice To Haves

• Salesforce or other CRM software experience a plus
• Excellent technical, communication, and presentation skills is a plus
• Knowledge of Matsuura Machinery product lines is a plus

Responsibilities

• Answer incoming service calls, create and document Cases in Salesforce, and assign or escalate Cases to the designated Phone Support representative for the week.
• Monitor the Service inbox, create and document Cases in Salesforce for customer inquiries, and assign or escalate Cases to the designated Phone Support representative for the week.
• Monitor open Cases in Salesforce, follow up as needed to ensure timely resolution, and close Cases upon completion.
• Generate and distribute operational reports from Salesforce to support service performance monitoring and business decision-making.
• Provide administrative and operational support to the Service Manager and VP of Operations.
• Support service department processes and activities to ensure efficient operations and exceptional customer service.
• Assist with machine Pre-Installation Package creation
• Perform other duties and special projects as assigned.
• Occasional travel may be required (up to 10%).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed