BDC Administrator
About The Position
DCH Toyota of Torrance is hiring a full-time Sales BDC Administrator to support its high-volume sales department. The role focuses on developing customer relationships and coordinating follow-up to increase appointments, sales, and customer retention. The administrator contacts customers by phone, email, and text; schedules appointments; maintains accurate customer information in the dealership CRM; and stays current on vehicle inventory, pricing, manufacturer programs, and dealership promotions. After customer visits, the administrator follows up to check satisfaction, resolve concerns, and escalate issues when needed. The position offers ongoing training and opportunities for career growth within Lithia & Driveway. Candidates must be at least 18 years old and have a high school diploma or equivalent. A valid driver's license and acceptable driving record are required. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 1 year of prior customer service, call center, BDC, or receptionist experience.
- Comfortable speaking with customers by phone, email, and text.
- Comfortable using computers and learning dealership software and CRM systems.
- Reliable attendance and a commitment to providing outstanding customer service.
- Acceptable driving record and a valid driver's license in the state of residence.
- High school graduate or equivalent.
- At least 18 years old.
Responsibilities
- Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
- Contact customers by phone to schedule appointments and follow up on sales opportunities.
- Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
- Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
- Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Ongoing training and opportunities for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
