BDC Administrator

Lithia & Driveway•Odessa, TX

12d

About The Position

The BDC Administrator leads customer relations process management at assigned dealership locations by observing, implementing, and training approved customer relations processes so the customer’s perspective comes first. The role develops continuous-improvement plans, gathers customer information for follow-up and retention, and maintains knowledge of products, pricing, dealership events, and manufacturer promotions. It uses computer and phone skills to increase appointments, sales, and customer retention; follow up on customer experiences and concerns; escalate major issues to the LSMS Coordinator or General Manager; and schedule appointments with current and prospective customers. Other duties may be assigned.

Requirements

Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Ability to type efficiently.
Ability to use mathematics to solve problems.
Basic computer skills.
High school graduate or equivalent.
Must be at least 18 years old.

Responsibilities

Observe, implement, and train approved customer relations processes at assigned stores.
Develop accountable, continuous-improvement plans through observations and meetings with the GSM/LSMS Coordinator.
Gather accurate customer information to create a database for ongoing follow-up and retention.
Maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Use computer skills within the internet department to increase appointments, sales, and customer retention.
Follow up with customers by phone about their experience and resolve issues or concerns; refer major issues to the LSMS Coordinator or General Manager for review.
Use phone skills to set appointments with customer call-ins, sold and unsold floor traffic, previous customers, referrals, conquest leads, other generic leads, and service and parts customers.
Perform other duties as assigned.