BDC Administrator

Lithia & Driveway•Beaverton, OR

11d•$18 - $21

About The Position

The BDC Administrator manages customer relations processes at assigned dealerships, helping ensure the customer perspective comes first. The role includes observing, implementing, and training approved customer relations processes and developing continuous-improvement plans in coordination with dealership leadership. The administrator collects accurate customer information for ongoing follow-up and retention, maintains knowledge of products, pricing, events, and promotions, and uses computer and phone skills to generate appointments, sales, and customer retention. The position also follows up with customers about their experiences, addresses concerns, escalates major issues, and schedules appointments with customers and leads from a range of sources. The position is based at Northwest Chrysler Dodge Jeep Ram. The posted pay range is $18.00–$21.00, depending on experience, and the schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. High school graduation or equivalent and being at least 18 years old are required. The employer is a drug-free workplace and states that reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

High school graduate or equivalent.
At least 18 years of age.
Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Ability to type efficiently.
Ability to use mathematics to solve problems.
Basic computer skills.
Acceptable driving record and a valid driver's license in the state of residence.

Responsibilities

Manage customer relations processes at assigned store(s) by observing, installing, and training approved processes.
Develop accountable continuous-improvement plans through observations and meetings with the GSM/LSMS Coordinator.
Gather accurate customer information for a database used in continued follow-up and retention.
Maintain knowledge of products, current sales pricing, dealership events, and manufacturer promotions.
Use computer skills in the internet department to increase appointments, sales, and customer retention.
Follow up with customers by phone about their experience and resolve issues or concerns; refer major issues to the LSMS Coordinator or General Manager for review.
Set appointments by phone with daily customer call-ins; sold and unsold floor traffic; previous customers; referrals; conquest and other generic leads; and service and parts customers.
Perform other duties as assigned.