BDC Appointments - Larry H Miller Hyundai

Asbury Automotive Group•Peoria, AZ

About The Position

The BDC Sales Agent manages high volumes of inbound and outbound calls and emails, identifies customers’ automotive needs, provides vehicle inventory information, researches issues, and offers solutions or alternatives. The role focuses on creating strong customer relationships and delivering a positive car-buying experience through prompt, professional communication and effective appointment setting. Agents use dealership and customer management systems to document communications and appointments, follow prescribed phone scripts and dealership procedures, complete daily internet-lead work plans, and meet daily and monthly performance goals. The position requires substantial daily follow-up activity, product knowledge, strong customer service, and the ability to work effectively in a fast-paced team environment.

Requirements

Excellent customer service skills and motivation to succeed.
Ability to create and maintain customer relationships.
Advanced computer and phone skills.
Typing speed of at least 35–40 words per minute.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment and work well under pressure.
Ability to work successfully as part of a team; self-starter with time-management skills.
Professional conduct at all times.
Minimum age of 18.
Valid driver's license.
Ability to pass pre-employment background and drug screens.

Nice To Haves

Experience using customer tracking systems to track customer calls.
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
Appointment-setting experience.
Proficiency in additional languages.

Responsibilities

Contact and communicate with customers to identify their automotive needs.
Answer calls promptly, professionally, and courteously.
Use scripts to collect pertinent customer information and document it in the system.
Enter all appointments into the dealership customer management system.
Adhere to Asbury phone scripts and dealership processes and procedures.
Maintain product knowledge certification and demonstrate thorough understanding of products.
Meet daily and monthly performance goals, including phone-up, appointment-setting, show, and sold percentages.
Make a high volume of calls, including 50 or more outbound calls per day, and send 50 or more emails each day.
Document all customer communications in the customer management system.
Complete internet lead management work plans daily.
Maintain frequent customer contact and dedicate at least three uninterrupted hours each day to following up with personal prospects.
Participate in role-playing during training.
Arrive on time for scheduled shifts, clock in and out for shifts and breaks, and maintain reliable transportation to and from work.

Benefits

Semi-monthly pay.
Paid holidays and paid time off.
Deferred Holiday Pay Match.
Paid training.
Stock awards for eligible management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings and flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool and continuous training through the internal learning management system.
Professional growth and development opportunities.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Community service initiatives with paid volunteer hours.
Employee referral program with bonus opportunities.