BDC Appointments - Larry H Miller Hyundai

Asbury Automotive•Peoria, AZ

About The Position

Larry H Miller Automotive Group, part of Asbury Automotive Group, is seeking an energetic, customer-focused BDC Sales Agent to help provide exceptional guest experiences and improve the car-buying process. The role manages a high volume of inbound and outbound calls and emails, identifies customer needs, provides information about vehicle inventory, researches issues, and offers solutions or alternatives. Agents communicate with customers, set appointments, document interactions, and complete internet lead management work plans while meeting performance goals. The role requires a professional, positive attitude, strong customer service and communication skills, and the ability to work in a fast-paced team environment. The position requires reliable transportation, a valid driver’s license, and the ability to pass pre-employment background and drug screening.

Requirements

Excellent customer service skills and motivation to succeed.
Ability to create and maintain customer relationships.
Advanced computer and phone skills.
Typing speed of at least 35–40 words per minute.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment and work well under pressure.
Ability to work successfully as part of a team; must be a self-starter who manages time and conditions.
Professional conduct at all times.
Must be at least 18 years of age.
Must maintain a valid driver’s license.
Must have reliable transportation to and from work for scheduled hours.
Must pass pre-employment background and drug screenings.

Nice To Haves

Experience using customer tracking systems to track customer calls.
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
Appointment-setting experience.
Proficiency in additional languages.

Responsibilities

Contact and communicate with customers to identify automotive needs.
Answer calls promptly, professionally, and courteously.
Use scripts to collect relevant customer information and document it in the customer management system.
Enter all appointments into the dealership customer management system.
Follow Asbury phone scripts and dealership processes and procedures.
Maintain product knowledge certification and demonstrate understanding of products.
Meet daily and monthly performance goals, including phone-up, appointment-setting, show, and sold percentages.
Make a high volume of calls and emails, including 50 or more outbound calls and 50 or more emails per day.
Document all customer communications in the customer management system.
Complete internet lead management work plans daily.
Set aside at least three uninterrupted hours each day to follow up with personal prospects.
Arrive on time for scheduled shifts and clock in and out for shifts and breaks.
Participate in role-playing exercises during training.

Benefits

Semi-monthly pay.
Paid holidays and paid time off.
Deferred Holiday Pay Match.
Paid training.
Stock awards for eligible management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool for career development.
Continuous training through Asbury's Internal Learning Management System.
Professional growth and development opportunities.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Paid volunteer hours through community service initiatives.
Employee referral program with bonus opportunities.