BDC Representative

Otis Ford, Inc•East Quogue, NY

1d•$19 - $23

About The Position

Otis Ford, a family-owned Ford dealership in Quogue, is hiring a customer-facing BDC Representative (Business Development Center Representative). The role responds to customers who contact the dealership online and connects them with the appropriate salesperson. The position is full-time, Monday through Friday, 9 a.m. to 5 p.m., with no nights or weekends and all major holidays off. Compensation is $19–$23 per hour based on experience, plus monthly commission; typical total annual earnings are $50,000–$70,000. Dealership experience is a plus, and the dealership will train the hire on its process. Bilingual English/Spanish candidates are strongly preferred.

Requirements

Customer service experience is required.
Strong phone, email, and texting skills.
Comfort with computers.
Organization, prompt responsiveness, and strong follow-through.
Professional, positive approach and ability to work well with a team.

Nice To Haves

Bilingual English/Spanish speaking and writing skills are strongly preferred.
Car dealership, BDC, or car sales experience is strongly preferred; dealership experience is a plus.
CRM experience is a plus.

Responsibilities

Respond promptly to customers contacting the dealership through its website and online car-shopping sites, by phone, text, and email, in English and Spanish.
Answer customer questions and identify the vehicle they are seeking, their timeline, and whether they have a trade-in.
Connect each customer with a salesperson and pass along relevant details.
Schedule showroom appointments and confirm them with customers and the sales team.
Follow up with customers who have not responded or have not yet visited.
Keep accurate customer notes in the customer relationship management (CRM) database.
Learn Ford models, features, and current offers, and stay up to date on inventory.
Provide every customer with a professional, positive first impression of Otis Ford.