BDC Representative

Castle GMC, Cadillac, Chevrolet of McHenry•McHenry, IL

About The Position

Castle Automotive Group is hiring a BDC Representative to help create a positive service experience from customers’ first conversations with the dealership. The role involves responding to customer calls and online inquiries, providing initial product information, coordinating sales appointments, and following up with leads. The representative also uses a CRM system and works collaboratively with teammates, sales teams, and dealership management. The listed pay is $16–$18 per hour. Compensation is based on performance and experience, and pay ranges may vary from the displayed amounts.

Requirements

Prior experience as a BDC Representative, Call Center Coordinator, or in a related position.
Collaborative attitude and eagerness to improve.
Prompt and courteous demeanor.
Positive and hardworking personality.
Strong computer skills.
Valid driver’s license.

Responsibilities

Answer customer calls and establish follow-ups with sales appointments.
Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
Provide customers with initial product information and direct them to appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads who are not ready to make an appointment or who do not show up.
Participate in team and process development sessions.
Maintain positive relationships with teammates, sales teams, and dealership management.
Use the CRM tracking system daily.

Benefits

401(k) with company match
Major medical insurance, with 50% of the employee premium paid
Dental insurance options
Vision insurance options
Voluntary benefits, including accident, critical illness, and disability coverage
Life insurance
Paid time off
Employee vehicle purchase discounts
Career advancement opportunities
Employee wellness resources through EAP, including health, legal, and financial resources