BDC Manager

Lithia & Driveway•Union, NJ

13d

About The Position

Planet Honda is hiring a full-time BDC Manager to oversee and optimize dealership Business Development Center operations. The role focuses on generating opportunities for sales staff by ensuring leads are effectively engaged, managing phone and internet traffic, and coaching, training, and leading BDC team members. The manager will also develop follow-up processes, document success rates, and support marketing coordination and performance analysis. Saturday and evening availability is required. Estimated annual earnings are $90,000 to $150,000, based on performance, with commission and bonus opportunities.

Requirements

At least 3 years of experience as an Internet Sales Manager or BDC Manager in a dealership setting.
Progressive growth in responsibility and performance.
Ambitious leadership and a passion for developing teams, driving business results, and customer satisfaction and retention.
Demonstrated success overcoming objections and optimizing lead conversion, including “TO” phoning strategies.
Familiarity with dealership management systems, primarily eLeads and VinSolutions.
Valid driver's license with an acceptable driving record.
High school graduate or equivalent.
Must be 18 years or older.

Nice To Haves

At least 5 years of experience as a Lead BDC Agent.
Experience with traditional and digital marketing channels, website coordination, and marketing performance analysis.

Responsibilities

Coach, train, and lead BDC team members in phone and internet communications and sales skills.
Develop and implement an effective follow-up process and document success rates.
Manage phone and internet traffic and assign leads to appropriate team members to optimize results.
Participate hands-on in call handling and follow-ups.
Write routine reports and correspondence.
Calculate figures and amounts, including commissions and percentages.
Coordinate marketing initiatives and report on return on investment.