BDC Agent

Regal Nissan Inc•Roswell, GA

About The Position

Regal Nissan is a family-owned dealership that emphasizes customer satisfaction, teamwork, enthusiasm, proactive leadership, and opportunities for growth. The BDC Agent is part of the sales team and manages interactions with prospective and existing customers. The role generates sales leads through phone calls, emails, and web chat, provides exceptional customer service, supports customer satisfaction, and contributes to sales objectives.

Requirements

High school diploma or equivalent.
Proven track record in a sales or customer service role.
Excellent verbal and written communication skills.
Strong organizational skills and ability to manage multiple tasks simultaneously.
High level of professionalism and a positive demeanor.
Ability to learn quickly and adapt to new software systems.

Nice To Haves

Further education or certification in sales or marketing.
Experience in automotive sales or a similar high-demand retail environment.
Familiarity with CRM software.
Bilingual abilities.

Responsibilities

Engage with potential customers by telephone, email, and chat to assess their needs and direct them to suitable products or services.
Schedule appointments for sales staff to meet prospective customers.
Follow up on all leads to keep clients informed and complete communications.
Maintain detailed logs of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Achieve monthly targets defined by the sales leadership team.