Service BDC Agent

Your Preferred CDJR Dealer • Lithia Springs, GA

1d

About The Position

Calavan CDJR is hiring a full-time Service BDC Agent for its Service Department in Lithia Springs, Georgia. The role handles customer communications, schedules service appointments, follows up on service work, and supports a smooth customer experience in coordination with service advisors and management. Compensation is a competitive hourly wage with bonus opportunities.

Requirements

• High school diploma or equivalent.
• Strong communication and organizational skills.
• Friendly, professional phone demeanor.
• Comfort with technology and ability to learn new systems quickly.
• Ability to pass a background screening and drug screening.

Nice To Haves

• Previous customer service, call center, or BDC experience is preferred.
• Automotive or service department experience is a plus.

Responsibilities

• Handle inbound and outbound service department calls, emails, and text messages.
• Schedule service appointments and follow up on missed or declined work.
• Assist customers with service inquiries, recall notices, and maintenance reminders.
• Maintain accurate records of customer interactions in the CRM.
• Work with service advisors and management to ensure a smooth customer experience.
• Meet or exceed daily and weekly call and appointment goals.

Benefits

• Competitive hourly wage
• Bonus opportunities
• Paid training
• Advancement opportunities
• Paid time off
• Supportive team environment
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Employee discounts on services and vehicles

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED