BDC Internet Sales Specialist

Phillips Chevrolet of Frankfort•Frankfort, IL

14h

About The Position

Phillips Chevrolet of Frankfort is seeking a customer-focused professional to join its Business Development Center (BDC). The BDC Internet Sales Specialist is the first point of contact for customers beginning their vehicle-buying journey. The role involves answering questions, providing information about Chevrolet vehicles and dealership services, scheduling appointments, and helping create exceptional customer experiences. The position includes comprehensive paid training, ongoing support, and opportunities for career development and advancement.

Requirements

Strong communication and interpersonal skills.
Excellent computer and organizational abilities.
Positive attitude and team-oriented mindset.
Professional, dependable, and customer-focused approach.
Ability to work flexible schedules, including evenings and Saturdays.
Willingness to learn and adapt in a fast-paced environment.
Must successfully pass a pre-employment background check and drug screening.

Nice To Haves

Previous experience in customer service, sales, a call center, hospitality, or a related field is preferred.

Responsibilities

Respond promptly to customer inquiries through phone, internet, text, and live chat channels.
Schedule and confirm customer appointments for the sales team.
Provide accurate and helpful information about vehicles, features, and dealership services.
Present initial financing options based on customer needs.
Follow up with prospects who are not yet ready to purchase or who miss scheduled appointments.
Document customer interactions accurately in the CRM system.
Assist with vehicle acquisition efforts by responding to leads from Kelley Blue Book, Facebook Marketplace, Craigslist, and other online platforms.
Build positive customer relationships and deliver a professional, exceptional experience.