Bay Host (server)

Topgolf • Waco, TX

3d • Onsite

About The Position

The Bay Host is Topgolf’s version of a server, responsible for creating an energetic, welcoming guest experience in the hitting bays. The role provides food and beverage service, explains the game and safety rules, shares menu knowledge, and serves guests responsibly, including following applicable alcohol-service requirements. Bay Hosts keep bays clean, organized, and ready for guests, communicate with service support and kitchen teams, and promptly report safety concerns, guest issues, or equipment problems to management. The position requires a flexible schedule, including evenings, weekends, holidays, peak periods, special events, and high-volume seasons.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age, as required by state or local law.
• Ability to obtain alcohol-service licenses and certifications required for the location.
• Ability to remain standing and in motion for extended periods during a shift, including walking throughout venue and multi-level bay areas.
• Ability to lift, carry, and move items weighing up to 50 pounds independently.
• Ability to navigate stairs, ramps, and multi-level areas while carrying food and beverages.
• Ability to work in varying temperatures and weather, including outdoor or partially outdoor bay areas and air-conditioned indoor spaces.
• Ability to perform repetitive hand and wrist motions, including carrying trays and opening bottles.
• Ability to communicate clearly in a high-energy, high-volume environment with moderate to high background noise.
• Ability to work quickly and maintain focus, service standards, and guest engagement under pressure.

Nice To Haves

• One or more years of service or hospitality experience; preferred but not required.

Responsibilities

• Greet guests warmly and promptly, setting a welcoming tone for their visit.
• Guide guests through the menu, explain the game and safety rules, and introduce food and beverage options.
• Take and deliver food and beverage orders accurately, quickly, and in accordance with service standards.
• Upsell premium menu items and experiences.
• Keep bays clean, organized, and ready before and during guest visits; clear and clean bays between guests.
• Engage guests throughout their visit, check in, anticipate needs, and help make their experience enjoyable.
• Handle cash carefully and accurately and observe responsible alcohol-service rules.
• Communicate with service support and kitchen teams to ensure timely, seamless food and drink delivery.
• Report safety concerns, guest issues, and equipment problems to management promptly.
• Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
• Maintain positive, professional service during busy periods and unexpected challenges.
• Take ownership of the assigned section, uphold service and cleanliness standards, and proactively address problems affecting the guest experience.

Benefits

• Tips in addition to hourly pay.
• Free play and half-price food.
• Health insurance for qualifying team members.
• Dental insurance for qualifying team members.
• Vision insurance for qualifying team members.
• 401(k) team member match for qualifying team members.
• Free mental well-being platform for qualifying team members.
• Opportunity to grow service skills in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED