Bay Host (server)

Topgolf • Waco, TX

5d • Onsite

About The Position

The Bay Host is Topgolf’s version of a server, hosting guests in the hitting bays and delivering food and beverage service while keeping the experience engaging from greeting through goodbye. The role involves knowing the menu, providing responsible alcohol service, explaining the game and safety rules, and offering genuine hospitality to encourage guests to return. Bay Hosts are expected to maintain clean, organized bays, coordinate with Service Support and kitchen teams, handle cash accurately, and promptly raise safety, guest, or equipment concerns to management. The position requires a flexible schedule, including evenings, weekends, holidays, peak periods, special events, and high-volume seasons.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old, as required by state or local law.
• Ability to obtain required alcohol service licenses and certifications for the location.
• Ability to work a flexible schedule, including evenings, weekends, holidays, peak periods, special events, and high-volume seasons.
• Ability to remain on feet and in motion for extended periods, including standing, walking, and moving throughout the venue and multi-level bay areas.
• Ability to lift, carry, and move items up to 50 pounds independently.
• Ability to navigate stairs, ramps, and multi-level areas while carrying food and beverages.
• Ability to work in varying temperature and weather environments, including outdoor or partially outdoor bays and air-conditioned indoor spaces.
• Ability to perform repetitive hand and wrist motions, including carrying trays, opening bottles, and handling service items.
• Ability to communicate clearly in a high-energy venue with moderate to high background noise.
• Ability to maintain focus, service standards, and guest engagement in a fast-paced, high-volume environment.

Nice To Haves

• One or more years of service or hospitality experience is preferred, but not required.

Responsibilities

• Greet guests promptly and warmly.
• Guide guests through the menu, explain the game and safety rules, and introduce food and beverage options.
• Take and deliver food and beverage orders accurately and promptly in accordance with service standards.
• Upsell premium menu items and experiences.
• Keep bays clean, organized, and ready before and throughout guest visits.
• Check in with guests, anticipate their needs, and help ensure they have what they need.
• Handle cash accurately and follow responsible alcohol service rules.
• Clear and clean bays promptly between guests.
• Communicate with Service Support and kitchen teams to coordinate food and drink delivery.
• Immediately report safety concerns, guest issues, and equipment problems to management.
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage, and Caring.
• Maintain positive, professional service during high-volume periods and unexpected challenges.
• Listen attentively, confirm orders, communicate clearly with teammates, and relay guest feedback or service concerns to management.
• Take ownership of service quality, bay cleanliness, guest engagement, and resolving problems proactively.

Benefits

• Free play.
• Half-price food.
• Health benefits for eligible team members.
• Dental insurance for eligible team members.
• Vision insurance for eligible team members.
• 401(k) team member match for eligible team members.
• Free mental well-being platform for eligible team members.
• Hourly pay plus tips.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED