Field Battery Technician - Houston

The Raymond Corporation•Houston, TX

About The Position

The Battery Service Technician maintains, services, and supports specified batteries and equipment at customer locations in a timely and cost-effective manner to meet customer requirements. The role includes picking up and delivering batteries and chargers, installing new batteries, chargers, and related equipment, and diagnosing, troubleshooting, repairing, and performing preventive maintenance on customer equipment at customer facilities. The technician accurately completes required paperwork and time records, follows MobileTech procedures and applicable company policies, accounts for parts and tools, and works safely in accordance with company and customer requirements. The role also involves maintaining a clean, stocked, and serviceable van; keeping uniforms neat and professional; attending required meetings and training; reporting accidents and unsafe conditions; and working with customers, coworkers, and other departments to ensure quality service. Additional duties may be assigned by management.

Requirements

Good mechanical aptitude and ability.
Basic knowledge of industrial electricity.
Good customer relations skills.
Self-starter with creative problem-solving ability.
Ability to read schematics, diagrams, operations manuals, and manufacturer's specifications, and follow instructions.
Must maintain an acceptable driving record.
Must be willing to work overtime or weekends and may be on 24/7 call.
Must maintain an adequate set of personal tools as required by the supervisor.

Responsibilities

Pick up and deliver batteries and chargers, and install new batteries, chargers, and related equipment.
Travel to customer sites to diagnose, troubleshoot, and repair battery equipment according to established guidelines and procedures.
Perform scheduled preventive maintenance on assigned equipment at customer facilities.
Complete required paperwork and time records accurately and follow MobileTech procedures as directed by management.
Account for parts, materials, tools, and consumables used.
Drive and work safely in accordance with company and customer safety policies and procedures.
Develop and maintain positive working relationships with customers and coworkers.
Keep the van clean, stocked, and serviceable, and maintain its interior equipment, storage devices, service manuals, and related documents.
Attend meetings, training classes, and other company activities as required.
Maintain a neat and professional appearance, including keeping uniforms in order.
Immediately report accidents, injuries, safety violations, and unsafe working conditions.
Maintain an adequate set of personal tools as required by the supervisor.
Follow company policies and procedures, including OSHA, DOT Hazmat, warranty, safety, and environmental requirements.
Work with all departments and employees to ensure quality customer service.
Perform additional responsibilities assigned by management.