Battery and Charger Field Technician

Concentric LLC•Eastvale, CA

12d•$28 - $32

About The Position

Concentric, LLC is the nation’s largest independent industrial power provider, supporting customers with forklift power, critical infrastructure, mechanical/HVAC, and material handling and automation maintenance solutions. The Field Technician, Motive Power, inspects, maintains, troubleshoots, and repairs motive power equipment, including battery and charger systems. The role involves basic troubleshooting and repairs at customer locations and Concentric shops, responding to customer needs, and completing work-order and customer-facing documentation in accordance with company procedures. The position reports to the Regional Service Manager and has no direct reports. The technician works independently or as part of a team, follows safety requirements, and is expected to manage time effectively, achieve strong customer satisfaction, and meet performance measures related to safety, efficiency, documentation, and issue resolution. Intermittent travel within a designated territory is expected, with the technician home most nights; occasional overtime may be required. Some out-of-state travel may occur, subject to applicable DOT requirements. Work takes place at customer sites and Concentric facilities, often alongside coworkers. Exposure to live electrical components is common, and the noise level is moderate. The role regularly requires wearing approved PPE and carrying tools; it also involves frequent walking and reaching and occasional lifting or moving of up to 100 pounds.

Requirements

High school diploma or GED required.
Pass a background check.
Hold a valid driver’s license.
Pass a drug test and be subject to random drug testing.
Have working knowledge of basic AC and DC electrical/electronic theory.
Have strong communication, problem-solving, and analytical skills.
Be able to organize one’s own work and work independently with limited supervision.
Be able to work with people from diverse backgrounds and needs, including across remote offices.
Clearly communicate ideas in writing and verbally to internal and external customers, and listen effectively to customer needs.
Develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Collaborate with other departments toward organizational goals.
Adapt to a fast-changing environment.
Be willing to travel intermittently within the designated territory and work occasional overtime.
Maintain a valid driver’s license; drivers must maintain a valid DOT medical card or be able to obtain one during hiring and keep it active throughout employment.
Follow DOT hours-of-service regulations when applicable.
Be able to obtain a CDL if required to drive commercial motor vehicles or combination vehicles weighing more than 26,000 pounds.
Meet applicable DOT age requirements for interstate or intrastate driving.

Nice To Haves

Associate degree from an approved two-year college or university, or very strong equivalent experience.
CDL.
Experience in a material handling environment.

Responsibilities

Perform routine preventative maintenance.
Troubleshoot battery and charger systems.
Perform repairs at customer locations and Concentric shops.
Respond to client needs in a timely manner and provide excellent customer service.
Complete work orders and customer-facing documentation in accordance with Concentric SOPs.
Work safely and follow all safety requirements.
Work independently or with a team in a professional manner.
Perform other duties as assigned by a supervisor.
Meet performance measures related to safety, efficiency, work-order completion, customer satisfaction, and issue resolution.

Benefits

Competitive pay, incentive opportunities, and overtime potential for hourly employees.
Three medical plan options with employer premium contribution, starting on day one.
Employee-paid dental and vision insurance, starting on day one.
Health Savings Account with company contribution for eligible High-Deductible Health Plans.
Medical and dependent-care Flexible Spending Accounts.
Company-paid life and AD&D insurance, plus short- and long-term disability coverage, starting on day one.
Company 401(k) plan with 100% match on the first 4% of employee contributions.
Eight paid holidays.
Full-time employees receive 128 hours of paid time off annually.
Employee-paid accident, critical illness, and hospital indemnity insurance.
Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
Training and mentoring.
Advancement opportunities.