Apprentice Battery Technician - Field/Shop

Concentric LLC•West Allis, WI

About The Position

Concentric, LLC is hiring an Apprentice Battery Technician to inspect, maintain, troubleshoot, and repair motive power equipment. The role includes basic battery and charger system troubleshooting and repairs performed at customer locations and Concentric shops, as well as timely responses to customer needs. The position reports to the Regional Service Manager and has no direct reports. The technician performs routine preventative maintenance, coordinates repair issues with internal support teams, and may travel to other branches or customer sites for installations, removals, and repairs. Some overnight travel may be required. The role requires accurate and timely completion of service orders and related records, safe work practices, care of company assets, and effective customer service. Technicians may need to travel out of state and comply with applicable DOT requirements. Performance is measured through safety, efficiency, completed work orders, customer satisfaction, issue resolution, time management, billable customer time, and management observations. The role is performed across customer sites and Concentric facilities, where exposure to live electrical components is common. Physical requirements include wearing approved PPE, carrying tools, handling equipment, and occasionally lifting or moving up to 100 pounds.

Requirements

High school diploma or GED required.
Must be able to pass a background check and drug screen.
Must possess a valid driver's license; a CDL is a plus but not required.
May be required to meet additional Department of Transportation requirements.
Working knowledge of basic AC and DC electrical/electronic theory.
Strong communication, problem-solving, and analytical skills.
Ability to organize one's work and work independently with limited supervision.
Ability to work with individuals from diverse backgrounds and needs, including across remote offices.
Ability to clearly communicate ideas verbally and in writing to internal and external customers, and listen effectively to customer needs.
Ability to develop and maintain workplace relationships emphasizing customer satisfaction.
Ability to collaborate with other departments toward organizational goals.
Ability to adapt to a fast-changing environment.
Willingness to work occasional overtime and travel as needed.
For applicable interstate commercial vehicle driving, drivers must be at least 21 years old; maintain a valid driver's license; have or obtain and maintain a valid DOT medical card; follow DOT hours-of-service regulations; and be able to obtain a CDL to drive commercial motor vehicles or combinations weighing more than 26,000 pounds. Intrastate drivers must be at least 18 years old.

Nice To Haves

Technical school certification focused on electrical work, mechanical repair, or battery maintenance.
Associate degree from an approved two-year college or university, or equivalent experience.
Experience in a material handling environment.
CDL.

Responsibilities

Maintain reliable attendance and punctuality.
Work safely and follow company and customer site safety regulations.
Perform routine preventative maintenance.
Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
Travel to branches or sites as required to assist with product installation, removal, or repairs; some overnight travel may be required.
Comply with company policies and procedures, including warranty, safety, environmental, OSHA, DOT, and Hazmat requirements.
Build strong relationships with customers and respond to their needs in a timely manner.
Take ownership of company assets, including vehicles, inventory, tools, and equipment.
Troubleshoot battery and charger systems.
Perform repairs at customer locations and Concentric shops.
Complete service orders, PM worksheets, timecards, expense reports, and other required documentation accurately and on time.
Work independently or with a team in a professional manner.
Perform other duties as assigned by the supervisor.

Benefits

Competitive pay, incentive opportunities, and overtime potential for hourly employees.
Three medical plan options with employer premium contribution, starting on day one.
Employee-paid dental and vision insurance, starting on day one.
Health Savings Account with company contribution on eligible High-Deductible Health Plans.
Medical and dependent care Flexible Spending Accounts.
Company-paid life and AD&D insurance and short- and long-term disability coverage, starting on day one.
Company 401(k) plan with 100% match on the first 4% of employee contributions.
Eight paid holidays.
128 hours of annual paid time off for full-time employees.
Employee-paid accident, critical illness, and hospital indemnity insurance.
Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
Training and mentoring.
Advancement opportunities.