Field Battery Technician - Austin, TX

The Raymond Corporation•Austin, TX

About The Position

The Battery Service Technician maintains, services, and supports specified batteries and related equipment at customer locations, meeting customer requirements in a timely and cost-effective manner. The role includes transporting and installing batteries, chargers, and related equipment; diagnosing and repairing customer equipment; and performing scheduled preventive maintenance. The technician completes required paperwork and time records, follows company procedures and safety policies, accounts for parts and tools, and maintains a clean, stocked service van and a professional appearance. The position also involves developing positive relationships with customers and coworkers, attending required meetings and training, reporting safety concerns, and supporting other company departments and responsibilities as assigned. This is an hourly, non-exempt position. A high school diploma is required; a technical school certificate or associate degree is desirable. The role requires a good mechanical aptitude, basic industrial electricity knowledge, customer service skills, problem-solving ability, and the ability to read technical documents and follow instructions. A satisfactory driving record is required. Overtime or weekend work may be required, and the technician may be on 24/7 call. The work has significant physical and environmental demands. It includes occasional pushing, pulling, and lifting up to 100 pounds; exerting 200 foot-pounds of torque on tools; prolonged standing; frequent bending, stooping, and kneeling; ladder climbing; and working on elevated platforms, regularly at heights of 15 to 30 feet. Technicians handle tools and small parts and may work in cramped or awkward spaces. Work environments can involve daily exposure to chemicals, temperatures ranging from above 100 degrees to freezer or cooler docks, distracting noise, and occasional inadequate lighting. A physical exam and uniforms, including steel-toe shoes, are required.

Requirements

High school diploma.
Good mechanical aptitude and ability, and basic knowledge of industrial electricity.
Good customer relations skills.
Ability to work independently and creatively solve problems.
Ability to read schematics, diagrams, operations manuals, and manufacturer's specifications, and follow instructions.
Must maintain an acceptable driving record.
Must be willing to work overtime or weekends; may be on 24/7 call.
Good attendance, including timely arrival each day.
Ability to push, pull, and occasionally lift up to 100 pounds and exert 200 foot-pounds of torque on tools.
Ability to stand for prolonged periods; bend, stoop, kneel, climb ladders, and work on elevated platforms, including regularly at heights of 15 to 30 feet.
Ability to handle and grasp tools, fasteners, and small parts and work in cramped spaces and awkward positions.
Ability to work around chemicals, variable temperatures, loud noise, and occasional inadequate lighting.
Must complete a physical exam.

Nice To Haves

Technical school certificate or associate degree.
Forklift, automotive, diesel, or related industrial, aviation, or military experience.

Responsibilities

Pick up and deliver batteries and chargers, and install new batteries, chargers, and related equipment.
Travel to customer sites to diagnose, troubleshoot, and repair battery equipment according to established guidelines and procedures.
Perform scheduled preventive maintenance on assigned equipment at customer facilities.
Complete paperwork and time records accurately and follow MobileTech procedures as directed by management.
Account for parts, materials, tools, and consumables used.
Drive and work safely in accordance with company and customer safety policies and procedures.
Develop and maintain positive working relationships with customers and coworkers.
Keep the service van clean, serviceable, and fully stocked; maintain its interior equipment, storage devices, service manuals, and related documents.
Attend meetings, training classes, and other company activities as required.
Maintain uniforms and a neat, professional appearance.
Immediately report accidents, injuries, safety violations, and unsafe working conditions.
Maintain an adequate set of personal tools as required by the supervisor.
Follow company policies and procedures, including OSHA, DOT Hazmat, warranty, safety, and environmental requirements.
Work with all departments and employees to ensure quality customer service.
Perform additional responsibilities as assigned by management.