Sr. Field Service Technician - Austin, TX

Rivian • Austin, TX

12h

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, but may also require remote work, travel to remote locations, or support at production plants as business needs demand. Candidates will be evaluated on advanced technical skills and leadership capabilities.

The technician performs advanced vehicle diagnostics, repairs, installations, and inspections; provides remote troubleshooting and guidance to field service teams; supports and mentors colleagues; and maintains high repair-quality and documentation standards. The role also includes complex parts operations and professional engagement with customers, suppliers, and internal teams during escalations and outreach events.

Requirements

• Minimum age of 21.
• Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 pounds.
• State mechanic certifications where required by jurisdiction; examples include Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC.
• Extensive experience in bumper-to-bumper automotive diagnostics; the posting identifies 5 to 8+ years of automotive repair experience as preferred.
• Hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work; the posting identifies 3 to 8+ years as the experience range.
• Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics and CAN and LIN bus communication; ability to read and use electrical schematics and perform precise wiring harness repairs.
• Expertise in chassis service, including alignments and braking systems, and diagnosis of vehicle dynamics such as ABS, traction control, power steering, and Noise, Vibration, and Harshness (NVH) concerns.
• Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnostics.
• Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and vehicle inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
• Provide high-level diagnostic guidance to field service teams and conduct remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create high-quality documentation in service support and engineering systems, and provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Engage professionally with customers, suppliers, and internal teams during escalation resolutions and mobile outreach events.

Benefits

• Paid vacation
• Paid sick leave
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Potential eligibility to participate in Rivian’s 401(k) Plan
• Potential eligibility to participate in Rivian’s Employee Stock Purchase Program
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED