Field Service Engineer - Austin, TX
About The Position
Videojet Technologies, a Veralto company and a world leader in product identification, provides in-line printing, coding and marking products, consumables, and software solutions used in food, beverage, pharmaceutical, and industrial markets. The Field Service Engineer role is described in the posting as a Field Service Technician position responsible for front-line technical service and support to customers while maintaining a high level of customer satisfaction. This is a home-based role supporting customers in the Greater Dallas, Texas area, with regional travel. The engineer installs, maintains, troubleshoots, and repairs Videojet coding and marking equipment at customer facilities. Most work is performed during the day; overnight travel is occasional and not routine. Travel is primarily regional, planned in advance, and allows flexibility in managing schedules, routes, and customer visits. The role includes diagnosing mechanical, electrical, and software-related issues, building trusted customer relationships as a technical advisor and problem solver, and supporting business growth by identifying opportunities to promote service agreements and newer technology solutions. The position reports to the Regional Service Manager. Compensation is $28.00–$30.00 per hour, and the role is also eligible for incentive pay.
Requirements
- Willingness to travel within the assigned territory, including occasional overnight travel.
- Up to two years of technical, mechanical, electrical, or field service experience.
- Basic computer and technical proficiency, including email, mobile applications, and Microsoft Word.
- Ability to comply with customer safety requirements, PPE standards, and site access policies.
- Valid driver’s license and ability to safely operate a company vehicle.
Responsibilities
- Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
- Travel throughout the assigned territory to support manufacturing customers.
- Diagnose mechanical, electrical, and software-related issues and provide effective, timely solutions.
- Build strong customer relationships by serving as a technical advisor and problem solver.
- Identify opportunities to promote service agreements and newer technology solutions.
Benefits
- Company vehicle, laptop, phone, and uniform.
- Medical, dental, and vision insurance.
- 401(k) with company match starting Day 1.
- Comprehensive onboarding and advanced technical training.
- Ongoing professional development and career growth opportunities.
- Paid parental leave.
- Employee Assistance Program with legal, financial, and counseling resources.
- Paid time off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
