Bartender- HVRW

VALENCIA GROUP•San Antonio, TX

2d•Onsite

About The Position

Hotel Valencia Riverwalk is seeking a friendly, professional Bartender to join its Food and Beverage team. The Bartender serves guests in bar and lounge areas, prepares high-quality beverages, and creates a welcoming atmosphere that enhances the guest experience. The role requires strong customer service, attention to detail, hospitality skills, and the ability to work effectively in a fast-paced team environment. The Bartender prepares beverages and mixers according to recipes, promotes and upsells food and liquor, maintains a clean and organized bar, and provides personalized guest service. The position also involves accurate use of the POS tablet and other hotel systems, compliance with alcohol-service and payment-security procedures, coordination with other hotel departments, and participation in training and meetings. The role requires standing and walking for extended periods across varied indoor surfaces, frequent bending and reaching, and light lifting. The employee may need to lift and carry trays, glassware, and supplies weighing up to 50 pounds if applicable. The bar is located inside the hotel, with possible outdoor work as needed.

Requirements

Previous bartending experience.
Strong mixology skills and familiarity with a wide range of cocktails and beverages.
High school education or equivalent.
TABC and Food Handler certificates.
Excellent interpersonal, verbal, and written communication skills.
Professional, well-groomed appearance and demeanor.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to work productively with a team.
Effective multitasking skills and the ability to work in a fast-paced environment.
Composure and patience under pressure.
Strong time management and problem-solving skills.
Attention to detail, organizational skills, and interpersonal abilities.
Ability to handle difficult customers or complaints professionally.
Ability to communicate effectively with others.
Ability to stand and walk for extended periods on tile, wood flooring, carpet, and concrete.
Frequent bending and reaching, and ability to do light lifting.
Ability to lift and carry trays, glassware, and supplies up to 50 pounds if applicable.
Ability to use stairs daily and elevators occasionally.

Nice To Haves

Bartending experience in a hotel or upscale environment.

Responsibilities

Prepare beverage mixers and serve alcoholic and non-alcoholic drinks according to standard recipes and hotel guidelines.
Promote and upsell liquor and food.
Maintain a presence at the bar and assist guests.
Know liquor varieties, drink recipes and prices, appropriate glassware, and garnishes.
Follow procedures for identifying suspected minors and responding to intoxicated customers.
Handle payments, discounts, tabs, bank procedures, and tips according to policy.
Use the POS tablet accurately to enter orders and modifiers, process payments, apply discounts, and close checks.
Maintain accurate records of order entries, transfers, voids, and payments in the POS system.
Use hotel technology to monitor guest needs, communicate service updates, and support operations.
Keep bar work areas clean and organized and maintain hotel equipment in proper working condition.
Maintain a courteous, professional, and welcoming demeanor with guests and coworkers.
Assist with the ambience of the hotel and bars.
Maintain knowledge of hotel services and amenities to answer guest inquiries.
Engage with guests, learn their preferences, and make recommendations.
Greet guests promptly, take accurate orders, and ensure timely delivery of food and beverages.
Keep bar seating and tables clean, properly set, and ready for service.
Prepare for guest requests.
Participate in ongoing training and attend monthly Food and Beverage meetings and mandatory meetings and trainings.
Use the Paycom app or computers to complete training.
Contribute positively to the department team.
Collaborate with other hotel departments to provide seamless guest service.
Report incidents, accidents, and unsafe conditions to management immediately.
Use ALICE and other hotel communication platforms and devices to coordinate with management and other departments; monitor and respond to assigned ALICE tasks, messages, and service requests.
Demonstrate proficiency with hotel systems, tablets, radios, and communication tools as required.
Comply with company standards, regulations, local and state alcohol-service laws, and payment information security and privacy procedures.
Wear required non-slip footwear.
Follow opening, shift, and closing procedures and assist with bar setup and breakdown.
Create and complete a checklist each shift.
Participate in weekly rehearsals to maintain standards and learn and rehearse Hotel Core 18 Standards.
Complete other duties assigned by the supervisor.