F&B Utility Floater- HVRW

VALENCIA GROUP•San Antonio, TX

8d•Onsite

About The Position

Hotel Valencia Riverwalk is seeking a full-time F&B Utility Floater to provide warm, friendly, personalized service and support a variety of food and beverage roles. Duties may include preparing and serving coffee, tea, specialty beverages, and grab-and-go breakfast items; serving restaurant and room-service guests; and maintaining guestroom minibars, including replenishing products and posting charges to guest accounts. The role emphasizes exceptional guest service, an upscale dining experience, cleanliness, teamwork, and compliance with hotel standards and safety requirements. The position includes a range of scheduled shifts: Barista, 5:30 a.m.–11:00 a.m. ($17/hour plus tips); AM Restaurant Server, 5:30 a.m.–3:00 p.m. ($7.50/hour plus tips); Room Service Server, 6:30 a.m.–3:00 p.m. or 2:00 p.m.–10:00 p.m. ($10.50/hour plus tips); and Mini Bar Attendant, 10:30 a.m.–5:00 p.m. ($6/hour plus tips). Scheduling varies according to hotel needs. The role requires regular guest interaction, collaboration with hotel and culinary teams, participation in training and weekly rehearsals, and the use of hotel devices and systems. Employees must maintain clean, organized work areas, follow company procedures and applicable laws, and perform other duties assigned by a supervisor.

Requirements

High school diploma or equivalent education.
Customer-service experience in barista, room service, restaurant serving, or minibar work is preferred.
Ability to handle hotel devices and platforms such as Tabit POS, StayNTouch, and ALICE.
Valid TABC Certification.
Valid Food Handler's Certificate.
Effective verbal and written communication skills.
Ability to work productively with a team and communicate effectively with others.
Effective multitasking, time-management, and problem-solving skills.
Composure and patience under pressure.
Attention to detail, organizational skills, and interpersonal abilities.
Ability to stand and walk for extended periods throughout a shift.
Ability to lift and carry trays, glassware, and supplies up to 50 pounds, if applicable; frequent bending, reaching, and light lifting are required.
Ability to use stairs and elevators daily and to work outdoors if needed.
Wear required non-slip footwear.

Nice To Haves

Customer-service experience in barista, room service, restaurant serving, or minibar work.
Knowledge of Tabit POS.

Responsibilities

Provide courteous, personalized service; greet guests, respond to needs and requests, and handle inquiries or complaints.
Prepare and serve coffee, tea, specialty beverages, and grab-and-go food items; follow recipes and monitor product freshness and quality.
Set up and break down grab-and-go items and equipment, complete side work, and coordinate with the culinary team.
Take restaurant and room-service orders, answer phones, enter orders into hotel systems, and verify order transmission when assigned.
Serve restaurant guests, explain menu items and specials, make recommendations, and use upselling techniques.
Set up service stations, tables, trays, condiments, and utensils; deliver room-service orders and VIP welcome amenities, and retrieve trays when needed.
Process guest checks and charges according to payment, cash-handling, credit-card, and room-charge procedures.
Stock and organize minibar carts and storage; maintain inventory, replenish guestroom products, and post minibar charges promptly in the property management system.
Maintain cleanliness and organization in work areas and keep hotel equipment in proper working condition.
Maintain knowledge of hotel services, amenities, menus, service standards, and departmental procedures.
Comply with hotel standards, safety requirements, and applicable alcohol-service laws, including verifying identification when necessary.
Attend meetings and ongoing training, including weekly training and rehearsals to maintain hotel standards.
Collaborate with other hotel departments and communicate internally, including using assigned devices or apps when needed.
Report unsafe conditions, incidents, or accidents promptly to management.
Maintain regular attendance and perform additional duties assigned by a supervisor.