F&B Utility Floater- HVRW

HOTEL VALENCIA CORP•San Antonio, TX

8d•Onsite

About The Position

The F&B Utility Floater provides warm, friendly, personalized service to hotel guests while working across a variety of food and beverage roles. Duties may include preparing and serving coffee, tea, specialty beverages, and grab-and-go breakfast items; serving guests in the restaurant or through room service; and maintaining guestroom minibars, including replenishing products and accurately charging guest accounts. The position supports an upscale dining experience and helps maintain high standards of cleanliness, presentation, guest service, and operational safety. The role may be scheduled in several assignments: Barista, 5:30 a.m.–11:00 a.m. ($17 per hour plus tips); AM Restaurant Server, 5:30 a.m.–3:00 p.m. ($7.50 per hour plus tips); Room Service Server, 6:30 a.m.–3:00 p.m. or 2:00 p.m.–10:00 p.m. ($10.50 per hour plus tips); and Mini Bar Attendant, 10:30 a.m.–5:00 p.m. ($6.00 per hour plus tips). Scheduling varies according to hotel needs. Responsibilities include welcoming guests, responding to requests and complaints, maintaining knowledge of hotel services and menu items, and coordinating with culinary and other hotel teams. The employee uses hotel devices and systems for orders and charges, attends training and meetings, follows company and legal requirements, and maintains clean, organized work areas and equipment. The position requires prolonged standing and walking, frequent bending and reaching, and the ability to carry trays, glassware, and supplies up to 50 pounds if applicable. Work is primarily indoors, with daily use of stairs and elevators and possible outdoor work when needed.

Requirements

High school diploma or equivalent education.
Ability to handle hotel devices and platforms such as Tabit POS, StayNTouch, and ALICE.
Valid TABC Certification.
Valid Food Handler's Certificate.
Strong verbal and written communication skills.
Ability to communicate effectively and work productively with a team.
Effective multitasking, time-management, and problem-solving skills.
Composure and patience under pressure, attention to detail, and strong organizational and interpersonal abilities.
Ability to stand and walk for extended periods throughout a shift.
Ability to lift and carry trays, glassware, and supplies up to 50 pounds, if applicable; frequent bending, reaching, and light lifting are required.
Ability to use stairs and elevators daily and work outdoors if needed.
Wear required non-slip footwear.

Nice To Haves

Customer service experience in barista, room service, restaurant server, or minibar roles.
Knowledge of Tabit POS.

Responsibilities

Provide friendly, personalized service and respond promptly to guest needs, requests, inquiries, and complaints.
Prepare and serve coffee, tea, specialty beverages, and grab-and-go food items; follow beverage recipes and maintain product freshness and quality.
Set up and break down grab-and-go items and equipment, complete side work, and maintain clean, sanitary work areas.
Serve restaurant guests, explain menu items and specials, take and enter orders, coordinate with the kitchen, and use upselling techniques.
Prepare and deliver room-service orders and VIP welcome amenities, answer phones and take orders, and pick up trays from guest rooms and hallways as needed.
Maintain guestroom minibars by stocking carts, organizing storage, monitoring inventory, and posting guest charges promptly and accurately.
Use hotel electronic devices and systems for order taking, communication, and guest charges.
Maintain knowledge of hotel services, amenities, menu items, prices, and service procedures.
Follow payment, cash-handling, credit-card, room-charge, alcohol-service, safety, and company policies.
Collaborate with culinary and other hotel departments to support efficient operations and seamless guest service.
Attend meetings and ongoing training, stay current on service standards and company policies, and learn and rehearse Hotel Core 18 Standards.
Report incidents, accidents, unsafe conditions, and equipment issues to a supervisor or management.
Maintain regular attendance and complete other duties assigned by a supervisor.