F&B Utility Floater- HVRW

Valencia Group•San Antonio, TX

8d•Onsite

About The Position

The F&B Utility Floater provides warm, friendly, personalized service to Hotel Valencia Riverwalk guests while working in a variety of food and beverage roles. Duties may include preparing and serving coffee, tea, and specialty beverages; maintaining grab-and-go breakfast items; serving guests in the restaurant and through room service; and maintaining guestroom minibars, including replacing products and accurately posting charges. The role supports an upscale dining experience and helps ensure guest satisfaction, product quality, cleanliness, and efficient hotel operations. The position covers a range of scheduled assignments and shifts: Barista, 5:30 a.m.–11:00 a.m.; AM Restaurant Server, 5:30 a.m.–3:00 p.m.; Room Service Server, 6:30 a.m.–3:00 p.m. or 2:00 p.m.–10:00 p.m.; and Mini Bar Attendant, 10:30 a.m.–5:00 p.m. The posting lists hourly rates plus tips for each assignment: Barista $17, AM Restaurant Server $7.50, Room Service Server $10.50, and Mini Bar Attendant $6.00. Responsibilities vary by assignment and include greeting guests, taking and fulfilling orders, upselling, operating hotel devices and systems, maintaining work areas and equipment, coordinating with culinary and other hotel teams, handling payments and room charges, and following service, safety, and legal requirements. The employee also attends training and meetings, maintains regular attendance according to scheduling needs, and completes other duties assigned by a supervisor.

Requirements

High school diploma or equivalent education.
Ability to use hotel devices and platforms such as Tabit POS, StayNTouch, and ALICE.
Valid TABC Certification.
Valid Food Handler's Certificate.
Strong verbal and written communication skills.
Ability to communicate effectively and work productively with a team.
Effective multitasking skills and composure and patience under pressure.
Effective time-management and problem-solving skills.
Attention to detail, organizational skills, and interpersonal abilities.
Ability to stand and walk for extended periods throughout the shift.
Ability to lift and carry trays, glassware, and supplies up to 50 pounds if applicable.
Ability to bend, reach, and perform light lifting frequently.
Ability to use required non-slip footwear.

Nice To Haves

Customer service experience in a barista, room-service server, restaurant-server, or minibar role.
Knowledge of Tabit POS.

Responsibilities

Provide friendly, personalized guest service and respond promptly to guest needs, requests, inquiries, and complaints.
Prepare and serve coffee, tea, specialty beverages, and grab-and-go food items; follow beverage recipes and monitor product freshness and quality.
Set up and break down daily grab-and-go items and equipment, complete side work and prep work, and maintain sanitary, clean, and organized work areas.
Greet restaurant guests, suggest beverages and menu items, describe specials, take and enter orders, coordinate with the kitchen, and support timely service.
Present guest checks, total charges, process payments, and follow cash-handling, credit-card, and room-charge procedures.
Answer room-service phones and take or receive orders; set up trays with appropriate condiments and utensils, deliver orders and VIP welcome amenities, and collect trays as needed.
Stock minibar carts, maintain and organize minibar storage, monitor inventory, replace products, and post guest charges promptly and accurately in the property management system.
Maintain knowledge of menu items, prices, hotel services, amenities, and applicable service procedures and standards.
Use hotel electronic devices and platforms to receive or enter orders, post charges, communicate with team members, and complete training.
Work collaboratively with hotel departments and coworkers to provide seamless guest service.
Follow hotel operating standards, food and beverage service requirements, alcohol-service laws, and safety procedures; report incidents and unsafe conditions promptly.
Attend required meetings and ongoing training, participate in weekly standards rehearsals, and learn and rehearse the Hotel Core 18 Standards.
Maintain regular attendance according to scheduling and hotel needs, and perform other duties assigned by a supervisor.