Bartender - Lobby Lounge

AccorHotel•New Orleans, LA

13h•Onsite

About The Position

The Lobby Lounge Bartender is responsible for preparing and serving cocktails, wine, beer, spirits, coffee, and non-alcoholic beverages while maintaining an engaging and professional guest experience. The ideal candidate is knowledgeable, personable, polished, and passionate about beverage culture and luxury hospitality.

Requirements

Previous bartending experience preferred
Luxury hotel, upscale restaurant, cocktail bar, or lounge experience strongly preferred
Strong knowledge of cocktails, spirits, wine, beer, and non-alcoholic beverages
Knowledge of New Orleans cocktail and beverage culture is an asset
Strong communication and interpersonal skills
Excellent guest service and relationship-building abilities
Previous cash-handling and POS experience preferred
Strong organizational and multitasking abilities
Ability to remain polished and composed in a fast-paced environment
Alcohol awareness certification preferred
Food safety certification required or ability to obtain
Ability to work flexible schedules including evenings, weekends, holidays, and extended shifts
Must be legally authorized to work in the United States
Must meet applicable Louisiana requirements for alcohol service

Responsibilities

Provide warm, professional, engaging, and personalized beverage service
Welcome guests, acknowledge them promptly, and anticipate their needs throughout their visit
Maintain complete knowledge of all Lobby Lounge beverage and food offerings
Prepare cocktails and beverages according to established recipes, specifications, and presentation standards
Demonstrate knowledge of spirits, cocktails, wine, champagne, beer, coffee, tea, and non-alcoholic beverages
Maintain knowledge of wine and champagne offerings, including varietals, regions, characteristics, and appropriate pairings
Assist guests with beverage selections and provide thoughtful recommendations based on preferences
Maintain knowledge of food offerings to provide appropriate food and beverage pairing recommendations
Prepare and present beverages with attention to quality, consistency, presentation, and timing.
Open and properly serve wine and champagne when required
Maintain knowledge of glassware, ingredients, garnishes, preparation techniques, and presentation standards
Follow all applicable Louisiana alcohol laws and responsible beverage service requirements
Monitor guest consumption and exercise appropriate judgment regarding alcohol service
Accurately process guest checks and payments in accordance with hotel procedures
Maintain proper cash-handling and credit-card procedures
Maintain cleanliness, organization, and presentation of the bar and lounge throughout service
Communicate effectively with Servers, Barbacks, Culinary, Stewarding, and leadership
Assist with VIP experiences, special occasions, hotel events, and private functions as assigned
Maintain knowledge of Fairmont New Orleans amenities, outlets, events, local attractions, and services
Resolve guest concerns professionally and involve leadership when appropriate
Participate in pre-shift meetings, beverage tastings, training, and departmental meetings
Assist with opening and closing duties, inventory, stocking, cleaning, and side work
Follow all food safety, sanitation, health, and workplace safety procedures
Maintain a polished appearance consistent with Fairmont New Orleans standards
Uphold Fairmont's luxury hospitality standards and New Orleans sense of place
Perform additional duties as assigned