Bartender/Server

Hotel Indigo Dallas Downtown•Dallas, TX

20h

About The Position

The Bartender/Server provides food and beverage service to hotel guests and visitors in the hotel restaurant and bar. The position prepares and serves alcoholic and non-alcoholic beverages, takes and delivers food orders, processes guest payments, and helps maintain a welcoming, professional, clean, and safe environment. The role calls for strong customer service and communication skills, beverage knowledge, and the ability to work efficiently in a fast-paced hospitality setting. The Bartender/Server supports guest satisfaction by answering questions, making recommendations, handling concerns professionally, and coordinating with kitchen staff and hotel departments. The position also follows hotel service standards, food safety and sanitation practices, alcohol service regulations, and procedures for cash handling and point-of-sale transactions.

Requirements

Current TABC certification and responsible alcohol service.
Knowledge of cocktails, wine, beer, and standard beverage preparation.
Excellent customer service and communication skills.
Ability to multitask and work in a fast-paced environment.
Basic math and cash-handling skills, including cash accountability.
Ability to operate a POS system accurately.
At least 18 years of age, or the applicable legal age for alcohol service.
Food Handler certification, as applicable.
Ability to serve restaurant and hotel bar guests.
Flexibility to work breakfast, lunch, dinner, special events, evenings, weekends, and holidays.
Ability to stand and walk for extended periods; lift and carry up to 25–50 pounds as needed; bend, reach, stoop, and perform repetitive movements.
Ability to work in a busy restaurant and bar environment.

Nice To Haves

Previous bartending, serving, or food and beverage experience is preferred.

Responsibilities

Greet guests promptly and provide friendly, professional, attentive service.
Take food and beverage orders accurately and enter them into the POS system.
Answer questions about menu items, daily specials, and beverages, and make recommendations based on guest preferences.
Monitor guest satisfaction, respond to requests or concerns, and handle complaints professionally, notifying management when necessary.
Prepare and serve alcoholic and non-alcoholic beverages, including cocktails, wine, beer, and specialty drinks, according to recipes and hotel standards.
Maintain knowledge of beverage menus, ingredients, and preparation methods.
Check identification, serve alcohol responsibly in accordance with TABC regulations, and monitor guest alcohol consumption.
Keep the bar clean and organized, replenish supplies and garnishes, and complete assigned opening, closing, and side-work duties.
Communicate special food requests and dietary restrictions to the kitchen.
Deliver food and beverages promptly and professionally, ensure order accuracy and presentation, clear tables, and reset dining areas.
Coordinate with kitchen staff to support timely food preparation and delivery.
Process guest checks, cash, and credit card payments accurately; maintain accountability for assigned cash banks and follow procedures for checks, transactions, tips, and gratuities.
Maintain clean, sanitary, and organized bar and dining areas; properly maintain equipment and supplies.
Follow food safety, sanitation, alcohol service, hotel policy, and service-standard requirements.
Report maintenance issues, safety concerns, and potential hazards to management.
Work collaboratively with Food & Beverage and hotel departments and support the department's overall success and profitability.